Company: Capitol One
Innovation: EAGLE (East Asian Growth & Leadership Effort)
Date Introduced: 2012
Award Recognition: Award of Excellence

The mission for Capital One’s EAGLE program is to help first-generation East Asian associates reach full potential by addressing self-identified developmental interests, bridging cultural and language differences while embracing their dynamics, and helping the broad Capital One population to understand and leverage the talents and distinct perspectives of this group.

The program includes the following activities: training, seminars, mentoring, communications, and measurement.

EAGLE partnered with Capital One University to create relevant training like Mastering English Pronunciation, a twelve-week online course; Skills and Strategies for Career Success, designed to bring together managers and associates to establish a dialogue about cultural differences and knowledge and skills needed; and Personal Presence & Leadership Presence courses, enabling development of presence and confidence. Seminars offered panel discussions with Capital One East Asian leaders and executives and external East Asian leaders. Mentoring spoke to a need expressed by many East Asian associates. Roundtables with executives are offered addressing the specific needs of more senior level associates.

Since the September 4, 2012 kickoff, over 120 associates have participated in the kickoff event. Within two days, more than thirty associates registered as program team volunteers, which has grown to over sixty. One hundred-twenty associates are participating in the mentoring program, and 310 associates are EAGLE community members.