2015 Diversity Leader

pnc_2c_2945_cThe PNC Financial Services Group, Inc.
Headquarters: Pittsburgh, Pennsylvania
CEO: William S. Demchak
Employees: 54,000

Recent Recognition Includes:

  • Human Rights Campaign, Best Places to Work for LGBT Equality, 2014
  • Gallup, Great Workplace Award–Employee Engagement, 2014
  • NAFE, Top 50 Companies for Executive Women, 2011
  • DiversityInc, Top 10 Regional Companies for Diversity, 2014
  • Working Mother magazine, 100 Best Companies, 2013 and 2014
  • National Business Group on Health, Best Employers for Healthy Lifestyles, 2014
  • Association of Diversity Councils, Diversity Council Honors Award, 2013 and 2014
  • S. Veterans Magazine, Top 100 Veteran-Friendly Companies, 2013
  • Goodwill Industries, Power of Work Awards, Southwestern Pennsylvania, 2013 and 2014

Marsha Jones

Marsha Jones

At PNC, Diversity and Inclusion is an enterprise-wide strategy and an integral part of every aspect of our business, says Marsha Jones, Executive Vice President and Chief Diversity Officer.

“Although Diversity and Inclusion (D&I) have always played a critical role at PNC—it’s one of our core values—over the past five years, we have experienced significant progress in moving our D&I efforts from establishing an enterprise strategy to implementing, measuring, and evaluating our initiatives. With the support of PNC’s senior executive leadership team, we have created an enterprise-wide strategy aimed at integrating D&I into every aspect of our business.

“Our first priority was to develop and pilot our “building block” initiatives, including Employee Business Resource Groups (EBRGs), Line of Business (LOB) D&I Councils, and Regional D&I Councils. In just five years, EBRG membership has grown to include 20 percent of our 54,000 employees. Our LOB Councils integrate D&I’s mission into their respective businesses to enhance employee recruitment, engagement, and retention. And Regional Councils extend our D&I strategy to each of PNC’s 34 markets and help us customize business opportunities based on the unique demographics within each region.

“Our D&I Business Roundtable includes key leaders from Supplier Diversity, PNC University, Government Affairs, Diversity Recruiting, Multicultural Marketing, Diverse Segment Marketing, Community Development, and the PNC Foundation, who meet and discuss how to better leverage business outcomes.

“The organization’s Creating a Culture of Inclusion (CCI) training program is required for every manager of employees. An abbreviated version has been completed by nearly every employee. CCI is also part of the onboarding process for every new hire.

“Because the journey to inclusion is long, and can be challenging, PNC has created a recognition program to acknowledge D&I champions for their hard work, determination, and contributions. And our World-Class-Inclusion Manager program recognizes managers who exemplify behaviors that promote an inclusive work environment.”