Glenn Britt

Glenn Britt
Chairman and CEO, Time Warner Cable

Headquarters: New York City
Primary Business: Cable TV, Internet, telecommunications
Revenues: $18.9 billion
Employees: 48,000

Improvement Itself is the Objective

When it comes to diversity and inclusion, improvement is critical. It’s probably more accurate to say that improvement itself is the objective, an ever-moving objective.

I’m proud of Time Warner Cable’s improvement and progress in diversity and inclusion. Most of the credit goes to our employees. They are the ones who told us that inclusion should be one of the company’s stated values; the ones who have built numerous employee networks companywide, providing development and connection for employees based on race, gender, sexual orientation, disabilities, military service, and shared experiences like primary-care-giving; and the ones who push us to improve.

In our industry, we’re also fortunate to have several organizations that enhance our diversity focus. Groups like the National Association for Multi-ethnicity in Communications (NAMIC), Women in Cable Telecommunications (WICT), and the Walter Kaitz Foundation help keep inclusion at the forefront of our industry and at the forefront of cable companies’ agendas.

I also credit leaders throughout Time Warner Cable for their commitment to inclusion, as well as a dedicated team within our Human Resources function. Eleven of our senior leaders form an executive diversity and inclusion council, which I oversee. We take our responsibility seriously. Recently, for example, we’ve set and helped the company meet important goals like increasing supplier diversity spend; building programs around disability awareness; forming recruiting partnerships with organizations including the National Black MBA Association, Congressional Hispanic Caucus Institute, and Women in Technology International; and launching two new career development programs for women.

Our leaders’ enthusiasm and commitment cascade into their teams and outside the company to our communities and customers, who also help keep us on a path to improvement. Progress doesn’t just happen. It has to be cultivated and championed. And while we all have room for improvement, I’m grateful to the many champions within and outside Time Warner Cable who never let us forget that inclusion is as important to our success as our financial and operational results.

Education: AB, Dartmouth College; MBA, the Amos Tuck School of Business Administration at Dartmouth
First Job: Controller’s department at Time Inc.
What I’m Reading: Steve Jobs, by Walter Isaacson
Best Advice: “Work at what you enjoy.”
Family: Wife, Barbara
Favorite Charities: Time Warner Cable’s Connect a Million Minds (CAMM), Manhattan Theatre Club